What Information Do We Collect?
Traffic Data. Text.tl may collect visitor data such as IP addresses, browser settings, internet service provider (ISP) information, referring/exit pages, operating systems, date/time stamps, and clickstream data (collectively "Visitor Data"). The Text.tl platform automatically recognizes Visitor Data. No Personally Identifiable Information is collected. The Site may use Visitor Data to compile traffic data about the types of visitors who use the Site at specific intervals (collectively "Traffic Data").
We may use Traffic Data to analyze Site traffic, but this information is not examined for Personally Identifiable Information. We may also use Traffic Data to diagnose problems with our server, administer our Site, or display content according to your preferences. Visitor Data and Traffic Data may also be shared with business partners, affiliates, or advertisers on an aggregated and anonymous basis.
Personal Information. Text.tl requires each customer to provide us with personal information (collectively "Personally Identifiable Information") to access and use Text.tl products and services. Personally Identifiable Information is captured only when a visitor accesses Online Services, or speaks on the phone with a Text.tl employee, and willingly discloses that information. This disclosure may occur when a visitor registers with an Online Service, engages in transactions, contacts customer service, or participates in contests, promotions, surveys, forums, content submissions, requests for suggestions, or other aspects of services offered by Text.tl.
Personally Identifiable Information includes: (i) "Contact Data" (such as your name, address, city, state, zip code, phone number, and email address); (ii) "Financial Data" (such as your credit card number, expiration date, and verification code or bank account information); (iii) "Demographic Data" (such as your zip code and sex); and (iv) other "Legal Data" (such as your social security number, mortgage information, automobile information, marital information, trade secrets, inventions, and idea submissions and other sensitive information necessary to generate legal documents).
Calls/Electronic Communications. In the regular course of our business, Text.tl may monitor and record phone conversations or email communications between you and Text.tl employees for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting. If you do not wish to receive email from Text.tl, you may unsubscribe from our mailing list on any of the emails we send.
How Do We Use the Information We Collect
We use information we collect from the Online Services to communicate with you, process your orders, facilitate your transactions with our third-party marketing partners, and inform you of offers and discounts. For example, you may receive a welcome email that confirms your username and password, and later receive communications responding to your inquiries, providing services you request, and managing your account. We occasionally send service-related announcements, for example, to alert you if we need to temporarily suspend the Site for maintenance.
Opting Out. We send promotional emails and newsletters from time to time to users who have registered on the site and to those who have opted in to receive such emails. Generally, you may not opt-out of service-related or transactional communications, which are not promotional. If you do not wish to receive service-related communications, you may terminate your account by contacting Text.tl at email@example.com. However, you can opt-out of promotional communications by following the unsubscribe instructions in any communication or by emailing us at firstname.lastname@example.org.
You may choose not to provide Text.tl with Personally Identifiable Information or you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to use the Online Services and browse its pages. However, Text.tl cannot process orders without Personally Identifiable Information.
We share customer information with third parties only as follows:
Order Processing. Text.tl, sometimes with the assistance of a third party or Text.tl subsidiary, may use your Personally Identifiable Information to process your payment through merchant account services, and to generate the products and services you order. Your Contact Data may be used to follow up with you on transactions you initiate through Online Services, respond to inquiries made through Online Services, inform you of changes to Online Services, and send you additional information about Text.tl and its products and services.
Required by Law. We may also disclose your personal information: as required by law, such as in response to a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request. PLEASE NOTE: Text.tl will only share information with law enforcement if ordered to do so by a U.S. court via a warrant or other binding order.
Visitor Demographics. Contact Data and Traffic Data are used to gather general statistics about our customers and visitors. We may use Demographic Data to generate collective information about our users, but not in a way that identifies any user specifically. For example, we may inform third parties about the number of registered users and unique visitors, and the pages most frequently browsed.
Blogs, Discussion Forums, Public User Generated Content. The Site includes a publicly accessible blog and interactive forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You should use caution when deciding whether to disclose your personal information in these areas of the site. To request removal of your personal information from our community forums, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Accessing and Changing Your Account
User and Authorized Contact Access to Order Information. Text.tl will give you, or anyone listed as an authorized contact for your account, information about your order. This may include information about the nature and status of your order, information you provided to process your order, payment information, and contact information. If you want someone to have access to your order, you must list them as an authorized contact or they may not obtain information. You can confirm who is listed as an authorized contact for your account, add new authorized contacts, or remove authorized contacts by clicking first on "My Account", and then on "Account Information". We may send a confirmation email to your authorized contact(s), alerting them that they have been added as an authorized contact. For some products, we may provide information about your order to other individuals named in the order, such as executors named in a last will. For product-specific information about who may request information about your order, please contact Customer Care at firstname.lastname@example.org.
Data Retention. At minimum, we will retain your information for as long as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Text.tl may maintain some or all of this data in its archives even after it has been removed from the Site.
Further Rights Under the General Data Protection Regulation (GDPR)
- All registered users, paid and unpaid, have unfettered access to their personal information at all times.
- All registered users, paid and unpaid, have the ability to correct and modify their personal information at any time.
- Users have the right to "be forgotten" and can delete their posts and account data at any time. Users are also able to suspend or delete their account and all associated data at any time.
- If a user believes their information was shared without informed consent we will, to the best of our ability, provide what information we have regarding how their information was obtained or shared if you notify us via our contact page.